NewsKPBS Public MediaJuly 29, 2026San Diego
Union Alleges Kaiser Uses Automated Tool to Screen Mental Health Patients
A healthcare workers' union claims that Kaiser Permanente is using an automated algorithm to triage mental health patients instead of having clinicians review cases in real-time. The union asserts this practice violates state law, while Kaiser has declined to attend public hearings regarding these allegations.
Read the full story at KPBS Public MediaWhy It Matters
Patients seeking mental health services through Kaiser may have their care priority determined by software rather than a medical professional, potentially impacting the speed and nature of their treatment.
Key Facts
- A healthcare workers' union alleges Kaiser uses an automated 'e-visit' tool to screen mental health patients.
- The union claims the tool operates without real-time review by a clinician.
- The union asserts that the use of this tool violates state law.
- Kaiser Permanente has skipped two public hearings regarding these allegations over the last two years.
Who's Mentioned
personChyanne Chen“San Francisco Supervisor who held a hearing on the issue.”organizationKaiser Permanente“Integrated healthcare provider facing allegations regarding its mental health tr”organizationDepartment of Managed Health Care“State regulator investigating the union's complaint.”personLena Howland“Kaiser spokesperson.”organizationNational Union of Healthcare Workers“Union representing therapists and social workers that filed the complaint.”personIlana Marcucci-Morris“Therapist and member of the union's bargaining committee.”organizationHealth care workers' union“The group alleging that Kaiser's practices violate state law.”