Privacy and Security Policy for the 311Direct Mobile App
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The Frame
Residents using the 311Direct app to report issues should be aware that their personal contact information, photos, and location data may be subject to public inspection under Florida law and shared with law enforcement if necessary.
Potentially affected actors named in the source documents. Mention is not a position.
311Direct App Users
Users are subject to the data collection, retention, and public disclosure policies outlined in the document.
Law Enforcement Agencies
These agencies receive cooperation and data from the 311 Contact Center regarding reports of illegal activity.
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Summary
Key Facts
- Personal information (name, phone, email) is collected only when a user submits a service request.
- The app collects non-personal data including browser type, device type, photos, and geographic coordinates.
- Users must grant specific permissions for the app to access the device camera and location services.
- Data is used for responding to requests, public safety, and service improvement; it is not sold or used for commercial marketing.
- Under Florida Statutes Chapter 119, information collected may be subject to public inspection and duplication.
- The County cooperates with law enforcement and may share user data if illegal activity is suspected.
- Uploaded media files (photos, video, audio) may be used by the County for any purpose deemed necessary for service assessment.
- The County does not guarantee that uploaded media files will be reviewed or relied upon by investigators.
- The County maintains records retention and destruction protocols in compliance with Florida law.
- The County does not guarantee absolute security for electronic storage or transmission of data.
Frequently Asked Questions
Is my personal information kept private?
Can the County sell my data to third parties?
What happens to the photos I upload to the app?
Why It Matters
Residents using the 311Direct app to report issues should be aware that their personal contact information, photos, and location data may be subject to public inspection under Florida law and shared with law enforcement if necessary.
News Coverage
Sponsors
Discoveries
Patterns POLISCOPE noticed across the record. These are observations to investigate, not conclusions.
Public Records Disclosure
The policy explicitly highlights that user-submitted data via the app is subject to Florida's public records laws, which may be unexpected for users who assume app-based reporting is private.
Connected Entities
Sources
www.miamidade.gov
Analysis Score
0–100- Significance40How much this matters to a regular citizen
- Controversy20Intensity of disagreement among stakeholders
- Entertainment5Compellingness for a non-policy-wonk reader
- Buzz10Current news / social attention level
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