NewsKPBS Public MediaJuly 29, 2026San Diego
Union alleges Kaiser uses algorithm instead of doctors for mental health assessments
A healthcare workers' union claims that Kaiser Permanente's virtual consultation tool evaluates mental health patients without real-time physician oversight. The union asserts this practice violates state law.
Read the full story at KPBS Public MediaWhy It Matters
Patients seeking mental health services through Kaiser may be receiving automated assessments rather than direct medical review, which the union claims is a violation of state healthcare regulations.
Key Facts
- A healthcare workers' union has filed allegations against Kaiser regarding their virtual consultation tool.
- The union claims the tool assesses mental health patients without real-time physician review.
- The union alleges that this practice is in violation of state law.
Who's Mentioned
organizationKaiser“The healthcare provider accused of using an algorithm for patient assessments.”personChyanne Chen“San Francisco Supervisor who convened a hearing on the issue.”organizationKaiser Permanente“Health care provider currently under investigation for its mental health triage ”organizationDepartment of Managed Health Care“State regulator investigating the union's complaint.”personLena Howland“Kaiser spokesperson.”organizationNational Union of Healthcare Workers“Union representing therapists and social workers that filed the complaint.”personIlana Marcucci-Morris“Therapist and union negotiator.”